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New Computer Professional Education Program elective

Information Age staff, Information Age

10/04/2008 13:43:23

IT Service Management (IT SM) has become a critical discipline for organisations dependent on technology to generate revenue, serve customers, and outperform the competition. A CIO must be aware of all the components of IT Service Management and able to prioritise them depending upon their organisational needs.

Information Technology Infrastructure Library (ITIL) is the most widely accepted approach to IT service management. It provides a cohesive set of best practices, drawn from the public and private sectors internationally. It is supported by field-proven implementation methodologies and assessment tools - as well as a comprehensive qualification scheme and accredited training organisations.

The ACS course on IT Service Management is based on ITIL best practices. At the completion of this subject the student can:

>> Describe need for IT Service Management and its relevance to business >> Articulate the business benefits of implementing IT SM, in financial and non-financial terms >> Apply the IT Service Management best practices in their organisation

The students can optionally undertake ITIL Foundations examinations.

The subject is delivered over 13 weeks in an online learning environment and students participate in mentored discussion forums. Content of IT SM covers: Introduction to IT Service Management; Service Strategy; Writing a business case; Service Design; Service Transition; Service Operation; Continual Service Improvement; Related standards; Revision and discussion for assignment 2.

To complete the subject you will need to spend 8-10 hours each week reading, communicating with colleagues and tutors and preparing assignments. Assessment includes completion of two assignments and contributions to the discussion forums.

"ACS IT Service Management is a unique course that is structured around ITIL version 3," the subject author Murali Ramakrishnan said. "It is built on a strong theoretical foundation and ensures that students apply the theories in their organization during the course. It will be a refreshing course for students who look forward to gaining more than foundation-level knowledge in a cost effective and flexible way".

According to the Principal of the ACS CPE Program, David Lindley, the subject is relevant and will prove popular with students. "Our new Service Management subject is an important addition to the portfolio of elective subjects offered in the ACS Computer Professional Education Program. In core subjects like Business, Legal and Ethical Issues, and through working with personal mentors, our students discover what it means to be an ICT professional and the importance of continuing professional development. Subsequently, they begin to specialise with an elective subject and focus their professional development to meet their personal career ambitions. From the ACS CPE Program students can articulate into university postgraduate programs or, in the case of the service management specialisation, into specialist ITIL qualifications offered through the IT Service Management Forum (itSMF)".

For more on our new specialisation or the CPE Program visit www.acs.org.au/cpeprogram or call Freecall 1800 671 003.